The Invada Records Mail Order & Customer Service Department is a one person operation - that is me, Charlie. Hi!
Most of the emails I get ask similar questions, so to ensure I can get your lovely purchases to you as quickly as possible, please have a look through the frequently asked questions / information below before getting in touch
I will respond as soon as I can.
When will my order be shipped?
I will ship your order out as fast as I can. I do not work every day at Invada. You will get an automated email letting you know when your order has shipped. Please check your junk for this. I am unable to respond to email asking when orders will be shipping.
If you have ordered a pre-order title along with other items, they will all ship together when the pre-order is released.
Invada does not accept demos. Please do not send me demos. I do the mail order, not A&R.
If you live in the UK and choose 2nd class please note that this is an untracked service and can be slow.. Please do not email me to ask where your 2nd class parcel is within 14 working days of getting your shipment email. At that point, if in doubt, please check with your local sorting office to see if they have anything for you before getting in touch here.
If you want a faster, tracked service please opt for “DHL EXPRESS” at checkout.
Any orders over 2kg in weight will automatically be shipped using DHL EXPRESS. The “express” part refers to how long it takes once it has been shipped and you have received your shipping confirmation email. As well as your shipping confirmation email, you will receive a separate email from DHL with your tracking number, please check your junk for this.
European and Worldwide Orders
- All non-uk* orders are sent using DHL Global unless you either choose DHL Express (as the name suggests, this is a faster service which is tracked end to end) or the order weighs over 2kg, in which case it will automatically be sent using DHL Express. The "express" part refers to how long it takes once it has been shipped and you have received your shipping confirmation email.
With both of these services, you will get an email from us saying that the order has shipped and a separate email from DHL with your tracking number, please check your junk for this.
* there are some countries who haven't been allowing the Global mail service, only the courier option - these will default to DHL Express.
If your question hasn't been answered above, please email me (Charlie) at
orders [at] invada.co.uk
PLEASE INCLUDE YOUR ORDER NUMBER (if applicable).
Thank you for choosing to support our small, independent record label!